Do you want to get real time insights into what is being said about you by your customers? Are you looking for someone who can identify and analyze these insights and provide you with a concrete result as to what you could do? Well, you have come to the right place. We, at Anuvaa, strive to build you better strategies by helping you understand the needs and requirements of your customers.

Social media listening is a weapon that companies can use in order to define a better strategy and better understand the feelings of their customers. Effective social media listening is when what is said about a brand can be identified and analyzed in the best manner possible. This information can be collected from social media websites such as Facebook, Twitter, Pinterest, etc. or through blogs and chat rooms. There are no limitations as to where you could collect all this information.

Usually, firms decide to wait for a crisis and only then do they resort to social media listening. One piece of advice, do not wait for a time when your competitor becomes the first preference for your customer. If your customers had followed traditional methods of complaining, then you would have listened. You would have made every effort to fulfill the needs and wants of that customer. In the same manner, customers are talking about you online so that you can get the message, so why not listen to them? These messages are sitting on different websites and blogs just for your perusal.